Please read the following Repair terms and conditions carefully before proceeding with a Newy Phone Repairs & Accessories service.
Devices submitted to Newy Phone Repairs & Accessories for repair will be provided with a 6-month warranty from the date of completion of service and subjected to the following terms and conditions:
In addition to the rights and remedies that you have under the Australian Consumer Law or any other applicable law, Newy Phone Repairs & Accessories provides the following warranty against defects.
The warranty will cover any faults related to the manufacturing of the LCD screen. This includes but is not limited to loss of touch sensitivity, dead pixels, and colour/clarity of the LCD.
Warranty claims are subject to approval by our technicians. If unsatisfied with the resolution, please contact the Head Office using the email provided below: marketown@newyphonerepairs.com.au
⦁ Physical and water damage whether it is accidental, intentional, or general wear and tear.
⦁ After Apple device repairs, it may show the notification "Unknown Part" or "Display/battery could not be verified" embedded in the device.
⦁ Any known manufacturing and/or performance issues not related to the intended service e.g., Screen replacement and Audio IC related issue is also present.
⦁ Servicing of the device by a third party not associated with Newy Phone Repairs & Accessories.
⦁ Any issues not associated with the original intent of service that were unable to be diagnosed by Newy Phone Repairs & Accessories e.g., Software problems, hardware problems, motherboard issues and liquid damage.
⦁ Any loss of data occurring because of the repair. Customers are advised to backup all data prior to repair.
⦁ Repairs that have been conducted with customers' parts purchased from a source other than Newy Phone Repairs & Accessories.
If you are unhappy and wish to refund the service, a labour fee of $69 may be deducted from the overall repair.
If the device is not collected within 90 days of completion, the device will be disposed of or recycled in accordance with the uncollected goods legislation.
All accessories come with 3 Months Warranty, unless otherwise stated. Any physical damage of the accessories, general wear and tear will not cover under warranty.
